shipping policy -

Last Updated: October 2025

Thank you for your purchase at xholidaydiscounts.com . We offer fast, reliable and transparent shipping worldwide. Please read our shipping policies carefully to understand our shipping process and estimated delivery times.

Order processing & shipping
All orders at xholidaydiscounts.com are usually processed and shipped within 1-3 working days (Monday to Friday). Orders received on weekends or public holidays will be processed on the next business day.

Estimated delivery times
We strive to deliver your orders as quickly as possible. The delivery time is usually about 7-15 working days, depending on your delivery location and the chosen shipping method. Detailed information on estimated delivery times can be found below.

Shipment tracking
Once your order has been shipped, you will receive an email with your shipping number. You can follow your shipment at www.17track.net. Please note that it may take 1-2 business days to update your shipment tracking information after receiving your shipment number.

Order Changes & Cancellations
You can cancel your order or change your delivery address at any time as long as your order has not been shipped. After shipping, we can no longer process cancellations, refunds or address changes.

Free shipping
CloudovaVape offers free shipping to customers in the US and Australia.

Shipping & Duty Free Shipping (DDP)
For a smooth shopping experience, we offer Duty Free Shipping (DDP) for selected countries. For DDP shipping, you will not be charged any additional customs duties or import duties.

Countries and associated DDP shipping types:

USA: UPS Express (except Alaska and Hawaii)
Canada (CA) & United Kingdom (UK): Local DPD Express
Europe: UPS Express, DPD Express, DHL Express
European countries with DDP shipping available:
Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Detailed delivery times by country
Below are estimated delivery times for specific regions and countries:

Slovenia UPS/DPD/DHL Germany 10-15 working days
Finland UPS/DPD/DHL Germany 10-15 working days
Denmark UPS/DPD/DHL Germany 10-15 working days
Sweden UPS/DPD/DHL Germany 10-15 working days
Austria UPS/DPD/DHL Germany 10-15 working days
Italy UPS/DPD/DHL Germany 10-15 working days
Hungary UPS/DPD/DHL Germany 10-15 working days
Lithuania UPS/DPD/DHL Germany 10-15 working days
Estonia UPS/DPD/DHL Germany 10-15 working days
Latvia UPS/DPD/DHL Germany 10-15 working days
Greece UPS/DPD/DHL Germany 10-15 working days Delivery times
Portugal UPS/DPD/DHL Germany 10–15 working days
Spain UPS/DPD/DHL Germany 10-15 working days
Customs clearance & fees (non-DDP countries)

For countries not listed above or not covered by DDP shipping, customs clearance procedures and import duties may apply upon arrival of the package. Customers are responsible for all applicable taxes, duties or customs charges. Please contact your relevant customs office for detailed information. In addition, in some countries, it may be necessary to present a business license or ID for customs clearance.

Customer service & shipping inquiries
At CloudovaVape, customer satisfaction comes first. If you have questions about shipping, tracking, customs clearance or need further assistance, please contact us at service@xholidaydiscounts.com . Our dedicated customer service team will be happy to help you.
Thank you for choosing xholidaydiscounts.com . We value your trust and look forward to providing you with excellent service.

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